Is the quality of ThePicksy products guaranteed?
Absolutely. Each piece is crafted with premium materials like stainless steel, sterling silver, and gold plating to ensure long-lasting shine and durability. Our jewelry is tarnish-resistant, skin-safe, and carefully quality-checked before it reaches you.
What is our return and exchange policy?
At ThePicksy, we strive to ensure that you are completely satisfied with your jewelry purchase. If for any reason you're not happy with your order, we offer a hassle-free return and exchange policy. Below are the details:
Returns:
Items can be returned within 30 days of the delivery date for a full refund. Please make sure the items are unused, unworn, and in their original condition with all tags and packaging intact.
Due to health and safety regulations, personalized or custom-made jewelry cannot be returned or exchanged unless they arrive damaged or defective.
Once we receive the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
Exchanges:
If you would like to exchange your item for a different size, color, or style, you can do so within 30 days from the delivery date, provided the item is unused and in its original condition.
Simply follow the return process and select "Exchange" as the reason for return. After we process your return, we will send the new item to you promptly.
If there is a price difference between your returned item and the new one, we will notify you of any additional payment or refund.
Return Shipping:
Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return is safely received.
If you're exchanging an item, we'll cover the shipping costs for the new item to be sent to you.
Damaged or Defective Items:
damaged or defective, please contact us immediately at manav@thepicksy.com or manavkathri0346@gmail.com with your order number and photos of the damage. We will resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund.
How to initiate a return or exchange:
Email manav@thepicksy.com or manavkathri0346@gmail.com with your order number and reason for return or exchange.
We will provide you with a return authorization and detailed instructions for sending the item back.
Follow the instructions and ship the item back to us.
If you have any doubts or questions regarding our return and exchange policy, please don't hesitate to reach out to us at manav@thepicksy.com or manavkathri0346@gmail.com. We're here to help and ensure that you have a smooth shopping experience!
How long will it take for my order to arrive?
At ThePicksy, we aim to deliver your jewelry as quickly as possible while ensuring it reaches you in perfect condition. Here’s what you can expect for shipping timelines:
Standard Shipping:
Most orders are processed and shipped within 1-2 business days.
Once your order has been shipped, it will typically arrive within 5-12 business days, depending on your location.
Expedited Shipping:
If you need your order sooner, we offer expedited shipping options.
Expedited shipping generally takes 3-5 business days.
Please note that expedited shipping is subject to availability, and may incur additional charges, depending on your location.
Order Tracking:
tracking number so you can monitor your package’s journey.
Important Notes:
If you have any questions about your shipping or delivery, feel free to contact us at manav@thepicksy.com or manavkathri0346@gmail.com. We're here to ensure your order arrives on time!
Do you offer international shipping?
Yes, we do offer international shipping at ThePicksy! Our jewelry has global appeal, and we are happy to ship to customers all around the world.
Free International Shipping:
We provided free international shipping on all orders, no matter where you are located.
There are no additional shipping fees for international delivery, so you can enjoy your purchase without any extra charges at checkout.
Delivery Time:
International orders typically take 5-12 business days to arrive, depending on your location and any customs processes.
Delivery times may vary based on local postal services or public holidays in your region.
Tracking Your Order:
Once your order ships, you will receive an email with your tracking number so you can easily track your package as it makes its way to you.
If you have any questions or need assistance with international shipping, feel free to contact us at manav@thepicksy.com or manavkathri0346@gmail.com
How should I care for my jewelry to keep it looking new?
Taking proper care of your ThePicksy jewelry will help maintain its beauty and prolong its life. Here are some simple yet effective tips on cleaning, storing, and maintaining your jewelry:
1. Cleaning Your Jewelry:
Gently clean your jewelry with a soft cloth to remove dust, oils, and other debris. Use a jewelry cleaning cloth designed specifically for metals and stones.
You can use a mild soap and warm water solution. Gently scrub with a soft toothbrush to reach areas that are harder to clean. Be sure to dry thoroughly with a soft cloth.
Never use harsh chemicals, cleaners, or abrasive materials, as these can damage or tarnish your jewelry over time.
2. Storing Your Jewelry:
Store your jewelry in its original box or a soft pouch to avoid scratches. If you're storing multiple pieces, make sure they don’t rub against each other.
Keep your jewelry in a dry place and avoid wearing it when swimming or showering, as moisture can damage metals and stones.
Keep your jewelry away from direct sunlight, heat, and humidity. High temperatures and prolonged sun exposure can affect the integrity and appearance of some materials.
3. General Maintenance:
Take off your jewelry before exercising, cleaning, or doing any activities that may cause the piece to get scratched or damaged.
Apply perfume, lotions, or hairspray before putting on your jewelry to avoid contact with harsh chemicals that can cause discoloration or damage.
Periodically inspect your jewelry for any loose stones, clasps, or signs of wear. If you notice anything unusual, it’s best to have it checked by a professional jeweler.
By following these simple care tips, your ThePicksy jewelry will stay beautiful and in excellent condition for years to come.
If you have any further questions about caring for your jewelry, feel free to reach out to us at manav@thepicksy.com or manavkathri0346@gmail.com.